Terms of Service

1. Introduction

These terms govern your use of the 100 Production Management website and the engagement of our technical management services. By using our website or engaging our services, you agree to these terms.

2. Website Use

Our website is provided for informational purposes and to facilitate enquiries about our services. You agree to:

• Use the website lawfully and in good faith
• Not attempt to breach security or disrupt services
• Provide accurate information in enquiry forms
• Not use automated systems to scrape or harvest data

3. Enquiry Process

Submitting an enquiry does not create a contractual obligation. We will respond with a detailed quotation, which, when accepted, forms the basis of our service agreement. Specific terms and conditions tailored to your project will be provided with each quotation.

4. Service Engagement

When you engage our technical management services:

• Quotations: Valid for 30 days unless otherwise stated
• Booking: Confirmed upon receipt of signed agreement and deposit (if applicable)
• Scope: Clearly defined in project-specific terms
• Variations: Changes to scope require written agreement

5. Payment Terms

Standard payment terms (subject to project-specific variation):

• Invoicing: Issued upon completion or as per agreed schedule
• Payment: Due within 30 days of invoice date
• Late payment: Interest may be charged per Late Payment of Commercial Debts Act 1998
• Deposits: May be required for new clients or large projects

6. Cancellation Policy

Cancellation terms are project-specific but typically include:

• More than 30 days: Full refund minus administrative fee
• 14-30 days: 50% of agreed fee
• Less than 14 days: 100% of agreed fee

Specific cancellation terms will be provided in your project agreement.

7. Liability and Insurance

We maintain professional indemnity and public liability insurance appropriate to our services. Our liability is subject to:

• We are not liable for circumstances beyond our reasonable control
• Liability is limited to the value of the specific project contract
• We are not liable for losses arising from third-party actions
• Client responsibilities and liabilities are detailed in project-specific terms

8. Intellectual Property

All content on this website, including text, graphics, and design, is the property of 100 Production Management and protected by copyright. Documentation and materials created during service delivery remain our property unless otherwise agreed in writing.

9. Confidentiality

We treat project details, client information, and commercial arrangements as confidential. Both parties agree not to disclose confidential information without prior written consent, except as required by law.

10. Health and Safety

We are committed to health and safety compliance. Our staff are trained and follow industry best practices. Specific health and safety requirements will be addressed in project risk assessments and method statements.

11. Dispute Resolution

In the event of a dispute, we encourage informal resolution through direct communication. If necessary, disputes will be resolved through mediation or, as a last resort, in accordance with English law in UK courts.

12. Governing Law

These terms and any service agreements are governed by the laws of England and Wales.

13. Changes to Terms

We may update these terms periodically. Changes will be posted on this page with an updated "last updated" date. Existing service agreements remain subject to the terms agreed at the time of booking.

14. Contact Information

For questions about these terms or to request project-specific terms of engagement, contact: